Book: This is LEAN - Niklas Modig & Par Ahlstrom
August 15th, 2022
(Book: This Is Lean - Niklas Modig)
TL;DR
Lean means valuing flow efficiency over resource efficiency
Choosing for lean operations is a strategic choice with pros and cons.
Maybe also
Lean means valuing continuous small improvements over one big improvement.
That continuous improvement is aimed towards the (impossible) ideal of 100% flow efficiency AND 100% resource efficiency.
But favors flow efficiency, so it will focus first and focus more on flow efficiency.
Table of Contents
[x] Ch0 500 times faster care
[x] Ch1 From resource focus to customer focus
[x] Ch3 What makes a process flow
[x] Ch4 efficiency paradox
[x] Ch5 Once upon a time ... How Toyota became number one through customer focus
[x] Ch6 Welcome to the Wild West ... We call it lean
[x] Ch7 What lean is not
[x] Ch8 The efficiency matrix
[x] Ch9 This is lean!
[x] Ch10 Realizing a lean operations strategy
[x] Ch11 Are you lean? Learn to fish!
[x] Ch12 Develop a lean outfit!
Ch0 500 times faster care
Flow efficiency
time it takes from identifying a need to satisfying that need
ch 1-4 flow efficiency, decision impact, efficiency paradox, wasting resources
ch 5-11Toyota
Ch1 From resource focus to customer focus
Which route to take?
both are important
hard/impossible to optimize for both
Ch2 Processes are central to flow efficiency
process is from flow unit's perspective
Model: value transfer - resource vs flow efficiency
Quote: throughput time in most organisations
classifying activities
value adding activities vs wasteful activities
need defines value (when the customer is not clear, look at need)
process should be defined from the time the need is identified to the point at which the need is met
Ch3 What makes a process flow
3 laws
Little's Law
law of bottlenecks
law of the effect of variation
(1) Little's Law
throughput time = flow units in process * cycle time
eg. time for you to make it through airport security queue = ppl before you * avg time to check a person
paradox:
ensuring a buffer of flow units
in order to ensure maximum utilisation of resources
serves to increase throughput time
(2) Law of bottlenecks
bottlenecks lengthen throughput time
(with non-value-adding time)
bottleneck: stage in the process
longest cycle time
limits the flow
key characteristics
before the bottleneck there is a queue
after the bottleneck there is waiting
if a bottleneck is eliminated, the bottleneck will appear somewhere else
reasons why bottlenecks appear
stages in the process must be performed in a certain order
variation in the process
(3) Law of the effect of variation
variation in the processing time in one stage will lead to variation in arrival time in the following stage
variation
It has a particularly negative impact on an organisation's ability to combine high resource effifiency and high flow efficiency
summary: Throughput time increases when
number of flow units in process increases (Little's law)
cycle time increases (Little's law)
when there are bottlenecks
variation increases
process get's closer to 100% utilisation
if throughput time increases
(without an increase in value-added)
then flow efficiency decreases
Ch4 efficiency paradox
Model: 3 sources of inefficiency
(1) The first source of inefficiency: long throughput times
(2) The second source of inefficiency: many flow units
(3) The third source of inefficiency: many restarts per flow unit
(4) Secondary needs generate superfluous work
(5) managing receipts: the art of being extremely inefficient
(6) the efficiency Paradox
(7) resolving the efficiency paradox
focus on flow efficiency
decisions that
- decrease throughput time
- decrease the amount of flow units in process
- decrease the amount of restarts
Ch5 Once upon a time ... How Toyota became number one through customer focus
(1) The history of Toyota motor corporation
jidoka
automation with a human touch
eg. loom that stopped automatically when a thread broke
just-in-time
creating flow in production by eliminating all inventory and only producing what the customer wants
(2) Toyota faces an economy in crisis
economies of scarcity
land
technology
raw materials
finances
(3) focus on doing the right things
build-to-order-production
customer needs
what (product) does the customer want?
when does the customer want it?
what amount does the customer want?
pull system
car was not produced until there was a customer order
order information (what, when, how) is sent upstream
step = internal supplier + internal customer
(4) focus on doing things right
Model: seven forms of waste in manufacturing
(5) the economies of scarcity created a strong focus on seeing the whole
the lack of resources forced the company to develop a production system that focused on flow efficiency
Ch6 Welcome to the Wild West ... We call it lean
(1) Ohno defines the Toyota Production System (TPS)
[ ] Book: Toyota Production System: beyond large-scale production - Taiichi Ohno
Ohno rejected economies of scale and large-scale production
All we are doing is looking at the time-line from the moment the customer gives us an order to the point when we collect the cash. Ans we are reducing the time-line by reducing the non-value adding wastes.
(2) Lean sees the light of day
[ ] Article: Triumph of the Lean Production System - John Krafcik
two types of production systems
robust system
economies of scale
advanced technology
fragile system
low inventory
low buffers
simple technology
Krafcik thought that the term 'fragile' had negative connotations; instead, he used the term 'lean' to represent the efficient production system
(3) The book that changed the world
[ ] Book: The machine that Changed the World - James Womack & Daniel Jones & Daniel Roos
comprehensive view of what lean production was about
four core principles
teamwork
communication
efficient use of resources & elimination of waste
continuous improvement
[ ] Book: Lean Thinking - James Womack & Daniel Jones
what a company should do in order to 'be lean'
five new principles
specify value from the standpoint of the end customer
identify the value stream and eliminate all steps that do not add value
make the remaining value-creating steps flow, so that the product flows smoothly towards the customer
when the flow is established, let the customer pull value upstream from the next upstream activity
when steps 1 through 4 are complete, the process starts all over again and continues until a state of perfection is reached in which perfect value is created with no waste
(4) Fujimoto places focus on Toyota's capabilities
[ ] Book: The Evolution of a Manufacturing System at Toyota - Takahiro Fujimoto
historical account of the evolution of Toyota's production system
managed to capture many abstract phenomena
three levels of capabilities
lvl 1 - routinised manufacturing capability
lvl 2 - routinised learning capability (Kaizen capability)
lvl 3 - evolutionary capability (capability-building capability)
the key to Toyota's success is
the capability of always ensuring development,
regardless of what setbacks or obstacles the company encounters
(5) Decoding Toyota's DNA
[ ] Article: Decoding the DNA of the Toyota Production System - Stephen Spear & H. Kent Bowen (HBR)
four rules for designing, operating, and improving processes and the activities in the processes:
all work shall be highly specified in terms of
content,
sequence,
timing and
outcome
every customer-supplier connection must be direct, and there must be an unambiguous yer or no way to send requests and receive responses
the pathway for every product and service must be simple and direct
any improvement must be made
in accordance with the scientific method,
under the guidance of a teacher,
at the lowest possible level in the organization
(6) The Toyota Way is encoded internally by Toyota
internal publication
[ ] Article: The Toyota Way - Toyota
16 pages long
each value is illustrated with a testimonial from a Toyota employee
Toyota's five core values
continuous improvement
Challenge - We form a long-term vision and meet challenges with courage and creativity to realize our dreams
Kaizen - We continuously improve our business operations, always striving for innovation and evolution
Genchi Genbutsu - We practice genchi genbutsu; we go to the source to find the facts to make correct decisions, build consensus, and achieve goals at our best speed
respect for people
Respect - We respect others, make every effort to understand each other, take responsibility, and do our best to build mutual trust
Teamwork - We stimulate personal and professional growth, share the opportunities of development, and maximize individual and team performance
(7) Liker launches The Toyota Way
[ ] Book: The Toyota Way - Jeffrey Liker
14 principles
Ch7 What lean is not
(1) problem 1: Lean is defined at different levels of abstraction
Model: lean definition abstraction levels
by defining lean at a low level of abstraction, it is not necessary that the methods and tools will be suitable outside the particular environment in which they were developed
(2) problem 2: Lean as a means instead of an end
the focus on the goal creates flexibility,
whereas a focus on the means may create limitations
a problem arises when the focus falls on 'which means' Toyota uses, rather than asking and understanding 'why' these means were used
eg. standardization - one goal of standardization is that it provides a foundation for continuous improvement
(3) problem 3: lean is everything good and everything good is lean
Lean is a choice at a crossroads.
Which road did they not choose?
Ch8 The efficiency matrix
(1) The efficiency matrix
(2) Variation limits possible positions in the matrix
(3) Strategy decides position in the matrix
Model: business strategy vs operations strategy
(4) Moving in the matrix
"continuous improvement" is a trivial statement
define the direction in which they intend to improve
- resource efficiency can be increased or decreased
- flow efficiency can be increased or decreased
Model: trivial statement
fictional companies
a) startup: reinvent the wheel -> more structure
b) bathroom refurbishing: "customers pay a premium for faster refurbishing"
c) manufacturing -> lean manufacturing
d) luxury hotel -> business hotel
Ch9 This is lean!
Model: Lean improvement pattern: U-shaped
Model: Lean is an operations Strategy
Ch10 Realizing a lean operations strategy
Model: values, principles, methods, tools & activities
Model: Situational Awareness (aka jidoka)
Ch11 Are you lean? Learn to fish!
The goal of a lean operations strategy is to improve the flow efficiency,
without sacrificing resource efficiency, and ideally improving it.
The continuously flow-improving organization
The continuously flow-improving organization
will always be developing
- new knowledge,
- new understanding and
- new eperiences
and learning new things about it's customers' needs
and how to meet those needs as efficiently as possible
How do we ensure we learn something new every day?
Metaphor: Catching the big fish vs learning to fish
Ch12 Develop a lean outfit!
Is there any little adjustment that can make us a little bit more beautiful than we were yesterday?
This post was referenced in:
- Model: seven forms of waste in manufacturing
- Model: Situational Awareness (aka jidoka)
- Model: Situational Awareness (aka jidoka)
- Model: Situational Awareness (aka jidoka)
- Metaphor: Catching the big fish vs learning to fish
- Model: 3 sources of inefficiency
- Model: Efficiency Matrix
- Model: Lean is an operations Strategy
- Model: operations strategy
- Model: business strategy vs operations strategy
- Model: values, principles, methods, tools & activities
- Model: lean definition abstraction levels
- Quote: visualization allows improvement
- Quote: reduce variation in an organization
- Quote: values guide how we should act
- Metaphor: a company is like a tree
- Quote: jidoka "is" the whistle
- Model: static vs dynamic goal
- Model: business strategy
- Model: trivial
- Quote: lean operations strategy
- Model: Lean improvement pattern: U-shaped
- Model: flow units
- Model: direct vs indirect needs
- Model: primary vs secondary needs
- Model: flow efficiency
- Model: resource efficiency
- Model: efficiency paradox
- Model: superfluous work
- Model: value transfer - resource vs flow efficiency
- Model: sources of variation
- Quote: throughput time in most organisations
- Distinction: Secondary vs indirect needs
- Model: Kingman's formula
- Model: Little's Law