Quote: Annoyed workers
July 1st, 2019
When workers are annoyed by their job:
This concept that relentless improvement means
the structures are in place
the management is in place
encouragement is in place
the leadership is in place
so that when people are annoyed by something in their job,
their boss's job is to help them fix it,
not live with it,
not 'well, sorry that's regulations'
but 'okay, how about we figure out what the real problem is, maybe that's not the problem let's get at the root cause'
'how about you come up with an idea about what might make it better'
'Maybe we could do some experiments to figure out whether or not that really makes it better'
that's the job of a manager in an organisation that has Cathedral builders,
and really can do constant improvement all the time for decades on end
(via: Model: Cathedral builders)