Book: Crucial Conversations

Ch1 What’s a Crucial Conversation? (And Who Cares?)

Ch2 Mastering Crucial Conversations (The Power of Dialogue)

Ch3 Start with Heart (How to Stay Focused on What You Really Want)

Ch4 Learn to Look (How to Notice When Safety Is at Risk)

• Model: silence or violence

Ch5 Make It Safe (How to Make It Safe to Talk About Almost Anything)

• Model: what it takes to be in dialogue

• Model: step out

• • Model: Create a Mutual Purpose

Ch6 Master My Stories (How to Stay in Dialogue When You're Angry, Scared or Hurt)

• Model: clever stories

Ch7 STATE My Path (How to Speak Persuasively, Not Abrasively)

• Model: speaking persuasively (STATE)

Ch9 Explore Others’ Paths (How to Listen When Others Blow Up or Clam Up)

• Model: path to action & retracing your path

• Model: power listening tools (AMPP)

• Model: how to disagree (ABC)

Ch9 Move to Action (How to Turn Crucial Conversations into Action and Results)

• Model: decision making methods

Ch10 Yeah, But (Advice for Tough Cases)

Ch11 Putting It All Together (Tools for Preparing and Learning)

(src: Book: Crucial Conversations)