Distinction: Secondary vs indirect needs

August 21st, 2022


Distinction: Secondary vs indirect needs

indirect needs

  • Exist in their own right

  • Fulfilling them creates value

  • Eg. Being treated with respect

secondary needs

  • Exist because of bad flow efficiency

  • Solving flow-efficiency makes the need never appear

  • Fulfilling seems to create value, but  objectively that activity is waste

  • Eg. wanting a status update after waiting for a long time


(src: Book: This is LEAN - Niklas Modig & Par Ahlstrom)