• Advice - "why don't you just..."

• Worse example - "that's nothing, what happened to me one time... "

• Teach - "if you would...

• Console - "it's not your fault, you did everything you could"

• Another story - "that reminds me of this one time... "

• Pep talk - "come in, don't let it get to you

• - "oh so horrible for you!

• Interrogate /question -" when did this start?

• Explain excuses - "I had wanted to, but then..."

• Correct - "that's not what happened"

(src: Book: Non-violent communication - Marshall Rosenberg)

Ref / merge Brene Brown