Book: Crucial Conversations

July 18th, 2019

(updated second edition)


partial wall mindmaps: Crucial Conversations


Ch1 What’s a Crucial Conversation? (And Who Cares?)

Ch2 Mastering Crucial Conversations (The Power of Dialogue)

Ch3 Start with Heart (How to Stay Focused on What You Really Want)

Ch4 Learn to Look (How to Notice When Safety Is at Risk)

Ch5 Make It Safe (How to Make It Safe to Talk About Almost Anything)

Ch6 Master My Stories (How to Stay in Dialogue When You're Angry, Scared or Hurt)

Ch7 STATE My Path (How to Speak Persuasively, Not Abrasively)

Ch9 Explore Others’ Paths (How to Listen When Others Blow Up or Clam Up)

Ch9 Move to Action (How to Turn Crucial Conversations into Action and Results)

Ch10 Yeah, But (Advice for Tough Cases)

Ch11 Putting It All Together (Tools for Preparing and Learning)



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