- Advice - “why don’t you just…”
- Worse example - “that’s nothing, what happened to me one time… "
- Teach - “if you would…
- Console - “it’s not your fault, you did everything you could”
- Another story - “that reminds me of this one time… "
- Pep talk - “come in, don’t let it get to you
- - “oh so horrible for you!
- Interrogate /question -” when did this start?
- Explain excuses - “I had wanted to, but then…”
- Correct - “that’s not what happened”
(src: Book: Non-violent communication - Marshall Rosenberg)
Ref / merge Brene Brown