should we invest in SRE?
a CI/CD pipeline could be critical
what about 4am? what about 6am?
how a team interacts with a system - day to day maintenance - fixes
eg. success disaster -> scale rapidly eg. bad release -> rollback
actions can be taken by someone else
confidence - monitoring - procedures work
how possible it is to change the application - make it more reliable - decrease cost of operation
50% toil, 50% mutating (aka improve)
eg. if rearchitecture is needed, are they respected, do they have a seat at the table?
what happens if you get 100x users?