[[blog/video-the-role-of-leadership-in-software-development-mary-poppendieck.md|Video_ The role of leadership in software development - Mary Poppendieck]] Want to Read Rate this book 1 of 5 stars2 of 5 stars3 of 5 stars4 of 5 stars5 of 5 stars Managing the Unexpected: Resilient Performance in an Age of Uncertainty by Karl E. Weick, Kathleen M. Sutcliffe 3.75 · Rating details · 293 ratings · 21 reviews Since the first edition of Managing the Unexpected was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in the face of unanticipated change? Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations. Thoroughly revised and updated, the second edition of the groundbreaking book Managing the Unexpected uses HROs as a template for any institution that wants to better organize for high reliability. (less) Get A Copy AmazonOnline Stores ▾Book Links ▾ Hardcover, 194 pages Published August 1st 2007 by Jossey-Bass (first published July 3rd 2001) Original Title Managing the Unexpected: Resilient Performance in an Age of Uncertainty . ISBN 0787996491 (ISBN13: 9780787996499) . Edition Language . Other Editions (10) All Editions | Add a New Edition | Combine …Less Detail edit details Friend Reviews Recommend This Book None of your friends have reviewed this book yet. . Reader Q&A Ask the Goodreads community a question about Managing the Unexpected ![[./resources/book-managing-the-unexpected-karl-weick-and-kathle.resources/30721486.ux100_cr00100100.jpg]] Be the first to ask a question about Managing the Unexpected . Lists with This Book Bibliography from Implementing Lean Software Development 39 books — 1 voter More lists with this book… . Community Reviews Showing 1-30 3.75 · https://www.goodreads.com/book/show/818258.Managing_the_Unexpected?from_search=true# Rating details · 293 ratings · 21 reviews ![[./resources/book-managing-the-unexpected-karl-weick-and-kathle.resources/loading-45f04d682f1e9151cf1e6fb18a1bde21.gif]] https://www.goodreads.com/book/show/818258.Managing_the_Unexpected?from_search=true#More filters | https://www.goodreads.com/book/show/818258.Managing_the_Unexpected?from_search=true#Sort order . May 29, 2016 Rahul rated it it was amazing My new favorite book. flag 1 like · Like · comment · see review Jan 20, 2015 Victor rated it liked it Fair. No new ground here. flag 1 like · Like · 4 comments · see review Apr 18, 2018 StacyWRankin rated it really liked it A fairly snappy business book that details the qualitites of high reliability organizations – ones which, if the system or process is comprimised, severe harm can occur. The book does a good job in detailing those qualities through vignettes, and then describing how those qualities can be applied to your organization. Even if your organization isn’t an HRO, there are benefits to applying these qualities to it – even if it’s just positive culture change. flag Like · comment · see review Sep 04, 2009 E rated it really liked it Interesting study of highly resilient companies Karl E. Weick and Kathleen M. Sutcliffe give readers something new and useful in this book. Countless manuals explain how to plan for crises and make it sound like everything will go smoothly if you just plan correctly. Weick and Sutcliffe know better. Planning, they say, may even stand in the way of smooth processes or be the cause of failure. They base this discussion on their studies of “high reliability organizations” (HROs), like fire fighting units and aircraft carrier crews, organizations where the unexpected is common, small events make a difference, failure is a strong possibility and lives are on the line. From those examples, they deduce principles for planning, preparation and action that will apply to any company facing change. The book is not perfect – the authors overuse quotations and rely on buzzwords that don’t add much – but it addresses often-neglected aspects of management. getAbstract recommends it to anyone who is trying to make an organization more reliable and resilient amid change. (less) flag Like · comment · see review Oct 17, 2015 David rated it really liked it I am suspicious of business books. An author once posited that business books are all about trying to create an illusion of certainty and predictability in a very unpredictable world. I found this book in line with a lot of traditional thinking on quality such as using bottom up detection, and deference to expertise rather than rank. The overall subject is the idea of a Highly Reliable Organization, I do appreciate such things so NOT going for simplified metrics like “uptime.” I see a lot of difficulties in getting something like this going, because it really involved deep cultural change, which involves changing how people think about their jobs, and themselves. I’ve been an advocate of this for a very long time. The assessments were interesting, yet they are highly subjective, as they simplify some answers down to essentially, never, sometimes, always. I found myself wanting to say things like my group is nearly always but THAT group is probably a never…. I may be biased in how I answered the question. A very quick and easy read. I do recommend. (less) flag Like · comment · see review Mar 30, 2009 TQM Doctor rated it really liked it · review of another edition Weick and Sutcliffe (2001) introduced the concept of high reliability organizations (HROs) as exemplars of the systems and mindsets useful to other organizations in managing the unexpected. The authors formulated a conceptual framework for companies that need to go beyond the standard crisis management concepts. One of the important notions of the book was the detrimental effect of expectations and planning on the creative ability of an organization to address unique and dynamic situations. Not that expectations and planning are negative concepts, only that we must understand and attempt to mitigate the limiting effects of both. (less) flag Like · comment · see review Jul 12, 2014 Mmetevelis rated it liked it To survive we prevent ourselves from thinking about the worst that can happen. This is precisely how preventable disasters happen, when warning signs are there and not acted upon or actively ignored. This book gives steps to add to your managerial practice and corporate culture to assist you in the difficult work about being mindful as to unexpected issues and does so well with real life examples and easily related principles - all backed up by strong research. I read this with colleagues at work and cannot wait to discuss it. (less) flag Like · comment · see review Jan 23, 2013 Todd Webb rated it really liked it Fascinating real-world stories from wildland firefighting teams, aircraft carrier commands, nuclear power plant staff, and more provide a colorful illustration of the culture and principles underlying High Reliability Organizations. Weick does a great job making the case that resilient organizations work differently. They know that strategy and planning create blind spots. The lessons Weick shares are directly applicable to software development teams that need to maintain highly available systems. Recommended. (less) flag Like · comment · see review Aug 24, 2011 Maria rated it really liked it Shelves: us-army-reading-list-2011, management, contemporary, non-fiction, us-cno-reading-roadmap-2017, us-cno-reading-roadmap-2018 Very thought provoking and a good reminder that successful organizations focus on how did the system fail rather than who failed. The question their success and their failures looking for learning points and weaknesses and that routine can mask bigger problems. I’m going to have to add this to my to-read again pile. flag Like · comment · see review Nov 06, 2013 Anaïs rated it it was amazing Shelves: studies I would recommend this book to every manager, as well as the french “Les décisions absurdes” by Christian Morel if you read french. This book offers a lot of key elements to understand reliability in organizations and how to manage teams. flag Like · comment · see review Sep 25, 2012 Jennifer rated it really liked it The president of quality at IU health keeps giving me books to read and research to finish. I love her, but I’m strapped for time on some of these. This isn’t a long book, but it takes some concentration. flag Like · comment · see review Jul 05, 2010 Sam rated it really liked it My favorite book from coursework in organizational change management this year. I’d say that at its essence this outlines an approach to empowering employees to make sense of their work and act proactively on behalf of their organization. Sensible and too often absent. flag Like · comment · see review Jan 05, 2013 Trish Bodine rated it liked it The book may have been well-written for people already in business. It was not written for someone with little to no background in organizational frameworks. flag Like · comment · see review Dec 30, 2013 Mark McGranaghan rated it really liked it A solid introductory text on “High Reliability Organizations”, what differentiates them, and how to bring these qualities to your own organization. Recommended for engineering/operations managers. flag Like · comment · see review Mar 18, 2015 Kendra added it Railroaders who were mindless in Houston, blizzards in the Midwest, customs backups at the Mexican border, flash floods, derailments, Hurricane Danny, and inherited labor agreements. flag Like · comment · see review Jul 21, 2015 Jennifer rated it liked it good tips but hard to read flag Like · comment · see review Feb 12, 2010 Wilma Jones rated it really liked it · review of another edition Shelves: non-fiction One of the few textbooks I’ve kept from graduate school. flag Like · comment · see review Jun 04, 2012 Jill rated it it was ok Shelves: skimmed This book, recommended by my boss, is about high reliability organizations. A bit dry, would have liked more stories or case scenarios. flag Like · comment · see review CKane rated it liked it Mar 04, 2018 John rated it really liked it Sep 23, 2014 adrestia rated it really liked it Aug 23, 2017 Nitrorockets rated it it was ok Aug 27, 2007 Kenneth Soto rated it it was amazing May 25, 2015 Richard Goerling rated it really liked it Mar 02, 2019 Rachael rated it really liked it Feb 05, 2017 Kathryn rated it did not like it Oct 09, 2015 Alan rated it liked it Nov 06, 2008 Philip.malink rated it liked it Jul 22, 2018 Ali Lavine rated it did not like it Sep 02, 2015 Chris Cantu rated it really liked it Mar 04, 2016 « previous 1 2 3 4 5 6 7 8 9 10 next » . new topic Discuss This Book There are no discussion topics on this book yet. Be the first to start one » .