Book: Crucial Conversations
(updated second edition) partial wall mindmaps: Crucial Conversations Ch1 What’s a Crucial Conversation? (And Who Cares?) Model_ Crucial Conversation Ch2 Mastering Crucial Conversations (The Power of Dialogue) Ch3 Start with Heart (How to Stay Focused on What You Really Want) Ch4 Learn to Look (How to Notice When Safety Is at Risk) Model_ silence or violence Ch5 Make It Safe (How to Make It Safe to Talk About Almost Anything)...