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Our emotions are not a function of what others say or do but of the stories we tell ourselves. (src: Course_ crucial conversations - Becky Flanagan)
The first thing that deteriorates is not our behavior but our intent. (src: Course_ crucial conversations - Becky Flanagan)
The sooner we notice the signs that people aren’t in dialogue, the earlier we can take action to return to dialogue. (src: Course_ crucial conversations - Becky Flanagan)
The way we initiate a conversation will determine how others reciprocate. (src: Course_ crucial conversations - Becky Flanagan)
Why would a reasonable, rational, and decent person say this? (src: Course_ crucial conversations - Becky Flanagan)
Your ability to truly listen is largely determined by your motive. (src: Course_ crucial conversations - Becky Flanagan)
Training about the book: Crucial Conversations