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Our emotions are not a function of what others say or do but of the stories we tell ourselves. (src: Course_ crucial conversations - Becky Flanagan)
The first thing that deteriorates is not our behavior but our intent. (src: Course_ crucial conversations - Becky Flanagan)
The sooner we notice the signs that people aren’t in dialogue, the earlier we can take action to return to dialogue. (src: Course_ crucial conversations - Becky Flanagan)
The way we initiate a conversation will determine how others reciprocate. (src: Course_ crucial conversations - Becky Flanagan)
Why would a reasonable, rational, and decent person say this? (src: Course_ crucial conversations - Becky Flanagan)
Your ability to truly listen is largely determined by your motive. (src: Course_ crucial conversations - Becky Flanagan)
01 Get Unstuck 02 Master My Stories 1 03 Master My Stories 2 04 Start with Heart 05 State My Path 06 Make it Safe 07 Learn to Look 08 Seek Mutual Purpose 09 Explore Others’ Paths 10 Move to Action steps: use them in order tools: use when situation calls for it models Model: crucial conversation Model: fool’s choice Model_ CPR Model_ path to action Model: downward spiral Model: fact vs story Model: types of story [[model-clever-stories....