Heuristic

Heuristic: useful metrics (src: Book_ release it! - Michael Nygard)

if your organization treats load balancers as "those things over there" that some other team manages, then you might even think about implementing a layer of software load balancing under your control (src: Book_ release it! - Michael Nygard)

once we're talking about shutting down more than 50% of total server capacity, the automation probably ought to pause for some human confirmation automation has no judgement We should use automation for the things that humans are bad at: repetitive tasks and fast response. We should use humans for things automation is bad at: perceiving the whole situation at a higher level (src: Book_ release it! - Michael Nygard)