Model

Mimic Paraphrase Name the emotion Paraphrase + name the emotion (src: Book_ 7 Habits of Highly Effective People)

Ignoring Pretending Selective listening Attentive listening Empathic listening https://medium.com/@mmeima/5-levels-of-listening-1cb0786957d2 (src: Book_ 7 Habits of Highly Effective People) More on this blog post: https://medium.com/@mmeima/5-levels-of-listening-1cb0786957d2

Advice - “why don’t you just…” Worse example - “that’s nothing, what happened to me one time… " Teach - “if you would… Console - “it’s not your fault, you did everything you could” Another story - “that reminds me of this one time… " Pep talk - “come in, don’t let it get to you - “oh so horrible for you! Interrogate /question -” when did this start? Explain excuses - “I had wanted to, but then…” Correct - “that’s not what happened” (src: [[book-non-violent-communication-marshall-rosenberg....

Model: 3 degrees of certainty I think this is the right decision The decision feels right I know it’s right (src: Book_ Start With Why - Simon Sinek p78 )

(src: Book_ The Language of Emotions - Karla McLaren)

Clarity of WHY Discipline of HOW Consistency of WHAT (1) Clarity of WHY You have to know WHY you do WHAT you do. Quote_ people don’t buy what you do So know your why communicate it clearly (2) Discipline of HOW HOWs are your values or principles that guide HOW to bring your cause to life. Having the discipline to hold the organisation and all it's employees accountable to those guiding principles enhances an organisation's ability to work to it's natural strengths....

Well, I see myself as someone who <why>, and it's important for me to surround myself with the people, products and brands that prove to the outside world who I believe I am. Biologically that's what happened. (src: Book_ Start With Why - Simon Sinek p63 ) Quote_ prove to the outside world who I am Well, you see. I see myself as someone who <why>. And so it's very important for me to surround myself with all the people and the products and the brands to prove to the outside world who I am....

WHAT - everyone knows company: products or services person: job HOW - some know “differenciating value proposition”, “proprietary process”, “unique selling proposition” > I think it’s better explained in: Model_ Clarity of why, discipline of how, consistency of what > Yes it’s what makes you special. > But that’s not the point > The point is > - what are your values & beliefs? > - How do you want to operate?...

Conway’s law is an adage stating that organizations design systems that mirror their own communication structure. “Any organization that designs a system (defined broadly) will produce a design whose structure is a copy of the organization’s communication structure.” -- Melvin E. Conway (src: Wikipedia)

When you are in an emotional state, your mind creates corresponding thoughts. When you feel angry, you will seek out things that seem ‘reasonable excuses’ to feel angry. When you are happy, you will seek out things that seem ‘reasonable excuses’ to feel happy. I imagine it like this: The entire world is in grey except for things that trigger your emotion. (Isderion, CC BY-SA 3.0 DE, via Wikimedia Commons)...