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A conversation that ends with agreement is good. A conversation that ends with action is better. (src: Course_ crucial conversations - Becky Flanagan)

A plan to act is not complete without a plan to follow up. (src: Course_ crucial conversations - Becky Flanagan)

Anytime you find yourself stuck, there’s likely a Crucial Conversation you’re either not holding (silence) or not holding well (verbal violence). (src: Course_ crucial conversations - Becky Flanagan)

Creating safety isn’t just something you do in a conversation, it’s something you do through your behavior over time. (src: Course_ crucial conversations - Becky Flanagan)

Feedback from others, while valuable, does not define our self-worth. (src: Course_ crucial conversations - Becky Flanagan)

If you don’t talk it out, you will act it out. (src: Course_ crucial conversations - Becky Flanagan)

it's not the other person telling you their thoughts that builds relationship it's them watching you listen (src: Course_ crucial conversations - Becky Flanagan)

Our emotions are not a function of what others say or do but of the stories we tell ourselves. (src: Course_ crucial conversations - Becky Flanagan)

The first thing that deteriorates is not our behavior but our intent. (src: Course_ crucial conversations - Becky Flanagan)

The sooner we notice the signs that people aren’t in dialogue, the earlier we can take action to return to dialogue. (src: Course_ crucial conversations - Becky Flanagan)